USB Implementers Forum

 


About IOI


Introduction

Founded in 1994, IOI stands for “Input/Output Interfaces”. IOI provides high-speed and cost-effective I/O solutions using the Gigabit Ethernet, IEEE 1394, USB (Universal Serial Bus), Serial ATA and PCIe Expansion standards. IOI aims to become a first-tier I/O solution supplier in Taiwan. “Your I/O Solution Provider” is IOI’s slogan.

Quality Control

Each product is scrutinized with extensive quality control checks, from design analysis for manufacturing ability to design rule checks and comprehensive testing. Testing takes place during each stage of the design and manufacturing process.
Testing procedures overload products to much higher levels than they are likely to face in real-world applications.  All products are 100% functionally tested, including a burn-in test and a manufacturing test, such as the control of open, short, the weld quality, and a surface cleanliness test.

Support

To ensure our customers’ satisfaction, our product support services can be accessed by two options:
  1. Live professional and responsive technical support team
    • Full technical support before, during and after the sale
  2. Website support and downloads
    • Product FAQs
    • Device compatibility lists for PC cards
    • Product related document downloads (e.g. installation guide)
    • Latest drivers and BIOS
Service

IOI’s customers can use the following methods to contact the technical support team:
  1. Through email (e-mail: tech@ioi.com.tw )
  2. Through on-line technical support form submission
  3. RMA (Return Material Authorization) RMA procedure insures proper tracking of all returned equipment. By reviewing RMA, IOI's engineers could enhance and improve the design and manufacturing cycle to offer the top products to its customers. When using RMA, the customer can either mail or fax the form. Detailed RMA instruction is enclosed in the product box.